FAQ/Privacy Policy

If your question is not listed please call us. Tina and Andrew or one of our helpful staff will assist you and make sure all your questions are answered.

Privacy Policy

This clause 7 describes how we collect, use and disclose personal information (being information about, and which identifies, an individual including information about credit worthiness, credit and repayment history, bankruptcy records, credit assessment and credit scores). By giving us information about individuals such as the you being the renter, you represent that you are authorised to do so and that you have informed you that personal information we collect will be used and disclosed as described in this clause 7 and that they can gain access to information we hold about you as described in our privacy policy available on our website at www.krooz.com.au.
By signing the agreement contract, you agree to the collection, use and disclose of personal information as set out in this clause 7. Without the information we require to process your offer to lease the vehicle, we may not be able to process or accept your offer.
We collect this personal information to assess your offer to commence the start of the rental agreement.
Unless you tell us not to, by signing the rental agreement, you consent to us using your personal information to advertise or promote product and services which may be of interest to you. You can aske u not to do so by contacting our privacy office at enquiries@krooz.com.au. _Otherwise, by signing the rental agreement, you consent to us contacting you for that purpose, by:

(a) contacting you by telephone: by
(b) sending commercial electronic messages to any electronic address which you provide or for which you are responsible.

You warrant that you have authority, being the account holder, to provide this consent and agree that until you withdraw your consent by providing written notice to us or using an unsubscribed facility in the message, we may continue to send commercial electronic messages to those address.

We may exchange your personal information with credit reporting bodies (including information derived from a credit reporting body such as a consumer credit report) to:
(a) to collect overdue payments
(b) to help you avert default on credit obligations; and
(c) to take action in the event of fraud one other serious credit infringement
(d) We may obtain a consumer credit report from a credit reporting body to collect overdue payments in relation to the signed rental agreement

The credit reporting agency we use may include.
(a) Milton Graham, Level 7, 479 St. Kilda Road Melbourne 3004, www.miltongraham.com.au 13 23 33

You have the right to seek access to any personal information we hold about you and to ask us to correct that information if it is inaccurate or erroneous. This right may be exercised by contacting our privacy officer by email at enquiries@krooz.com.au. We may charge a fee for this.
If you believe that your personal information has been mishandled by us or that we have breached our privacy obligations in any way, our privacy officer is contactable at enquiries@krooz.com.au, will endeavour to resolve the concern promptly.

What happens if the car breaks down?

All cars are covered for the period of the contract with our 24/7 roadside assistance. Let us know and we will fix the problem. If your car needs extensive repair we will replace it to keep you earning. We have our own workshop so back on the road.

Accidents, What do I Do?

All cars are comprehensively insured. Report the accident to KROOZ. If you have an at fault accident then you will be responsible for the excess. Remember unlike other companies our excess zero if joined after 1 Oct 2018 and we will NOT charge you if it’s a not at fault accident.

What type of Car would I receive ?

We have many brands, both New and Certified Used Cars. All cars are covered by our warranty for the length of the contract.

Can I return the car and cancel the contract ?

YES, however we would talk to you and try find a resolution to what concerns you. Many Many people are making successful businesses from Ride Share. Why Not You !!!!

How Much can I Earn ?

The average full time driver can earn well in excess of $1700.00 up each week. We have been Uber drivers since mid 2014. We know how it works and we know every week some drivers earn over $2000.00. It’s up to YOU.

We offer all the help you need. We have lived the ups and downs and we have an intricate knowledge of the system. We are available 24/7 to answer any problems you may have whilst on the road.

Will I need to work every day ?

At the end of the day that is your decision. You can work just the peak hours set out by Uber and receive the bonuses they offer, or you can set your own hours. The beauty of it is “Its Up To You”